Payment Policy
This Payment Policy explains how payments work when you shop at Odessa (shop-odessa.co), operated by EdgePoint Trading Limited, Rm 509, 5/F The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.
Accepted payment methods
We accept the following payment methods at checkout:
- Credit and debit cards: Visa, Mastercard, American Express
- Shop Pay
- Apple Pay
- Google Pay
- Amazon Pay
Currency and pricing
All prices on our store are shown in US dollars (USD) and include any applicable discounts. Sales tax, where applicable, is calculated and shown at checkout before you confirm your order. If you pay with a card issued in another currency, your bank may apply its own exchange rate and fees.
When you are charged
Your payment method is charged when you place your order. You will receive an order confirmation by email right away. If we are unable to fulfil part of your order, we refund that part to your original payment method.
Payment security
Our checkout is hosted by Shopify and is PCI DSS compliant. All payment data is encrypted with SSL. We never see or store your full card number.
Failed or declined payments
If a payment is declined, no order is created and nothing is charged. Please check your card details or try another payment method. For persistent issues, contact your bank or contact us.
Refunds
Approved refunds are issued to the original payment method within 10 business days after we receive and check your return. Your bank or card provider may need a few extra days to show the refund on your statement. See our Refund Policy for details.
Questions
Email us at support@shopodessa.co or use our contact page. We reply within 24 hours, Monday to Friday.